Getting Started
Starting with a New Patient Application
The first step to working with us is to complete our New Patient Application. The New Patient Application offers us a preliminary insight into your health landscape. By understanding your challenges and aspirations, we can assess our capacity to support and elevate your health journey.
About Your First Visit - Our Whole Health Assessment
Initiate your journey with our Whole Health Assessment. This up-to-90-minute exploratory session delves into your health history, concerns, relevant physical exams, and a review of any recent labs. We’ll also introduce you to our philosophy of naturopathic medicine and discuss potential additional needed testing, your candidacy for IV drips or other supportive therapies, and what your next health steps should be, where appropriate.
Preparing for Your First Appointment
For an optimal first visit, we kindly ask that you share any recent lab work or relevant health records prior to your appointment.
You’ll also receive an invitation to join our secure, HIPAA-compliant patient portal, where you’ll be asked to complete our new patient forms in full. This includes a complete list of any current supplements and medications—including brand names and dosages—as well as signing our informed consent forms.
All forms must be completed before your appointment to ensure we can make the most of our time together.
Need help? We’re happy to walk you through the process.
Fax: 310-564-0149 (most secure)
or Email: contact@drsarahmurphy.com
Beginning Your Journey with Us
Your first session—up to 90 minutes—is focused on listening, understanding, and exploring what may be contributing to your health concerns. We’ll review your history, discuss any available lab work, and offer thoughtful insights and starter recommendations tailored to your individual needs.
If what you’re looking for aligns with the kind of care we provide, you may be invited to explore our annual membership options, which offer expanded access and ongoing support. That said, membership is just one way to work with us—you’re always welcome to begin with a single visit or continue at your own pace. Additional therapies like peptides, hormone prescriptions, and other medications are available based on your care plan.
Safety First: Why an Initial IV Assessment is Essential
Your well-being is our highest priority. While we understand the appeal of a quick IV boost, we view IV therapy as a medical treatment—not just a trend. To ensure every infusion is both safe and appropriate, we provide a brief, complimentary IV assessment for all new IV therapy patients. This ensures the treatment aligns with your health profile and allows us to tailor care with the integrity and attention it deserves.
We strongly encourage you to send us a copy of your most recent bloodwork.
Membership Benefits and Communication
As a concierge member with Zuma Wellness, you’ll enjoy personalized treatment plans, dedicated strategy sessions (in-person or virtual), regular check-ins, direct access to the doctor via our secure patient portal, priority scheduling, and more, to ensure ongoing support and guidance. You’ll also receive access to private community resources and exclusive member savings and events. It’s part of our commitment to facilitating a deep, ongoing connection with our patients.
How Quickly Will I See Results?
Every individual’s path to wellness is unique, shaped by various factors including the nature and duration of their health concerns, the treatment strategies we implement, and adherence to the recommended approach. While some may experience rapid shifts in their well-being, others might need more time before noticeable changes emerge. True to naturopathic principles, our approach is holistic rather than a mere symptom-relief strategy. Your health might have been on a certain trajectory for years, influenced by multiple underlying causes. Addressing these in-depth can take time, ensuring lasting and genuine recovery.
Commitment is key. A single visit is often just the beginning of our transformative journey together. We invite you to join us with an open heart, patience, and determination, as we work towards restoring your optimum health.
Financial Considerations
Our services at Zuma Wellness are cash-only. We do not accept insurance.
Unfortunately, most of our services are not covered by insurance companies and cannot be billed.
Fees are due and payable at the time of the visit.
We currently accept Visa, MasterCard, American Express, personal checks or cash.
Rescheduling and Canceling Appointments
Patients may reschedule their appointments by calling our office directly at 310-317-4888 or by emailing us at contact@drsarahmurphy.com.
Please note that we require a 24-hour advance notice for appointment cancellation and rescheduling.
Patients who do not cancel or reschedule appointments 24 hours in advance will be charged the full price of the missed visit.
Contacting Us & Support
Medical Emergencies
If you’re facing a true medical emergency, your immediate step should be to dial 911 or visit the nearest hospital. Please note that Zuma Wellness does not provide urgent care or emergency services.
Our team, led by Dr. Murphy, is wholeheartedly committed to your healthcare needs. For any non-urgent queries or clarifications, please contact us at 310-317-4888.
Our Practice Manager
Our practice manager, Chloé, is your primary contact for all things practice-related, including general questions, appointment needs, new patient inquiries, or other non-emergent concerns.
If something feels urgent, please express that urgency clearly. We always strive to accommodate immediate needs, whether that’s scheduling a same-day visit or directing you to a specialist when necessary.
Should your concern be non-urgent, it will be communicated to Dr. Murphy, and she’ll respond to you at her earliest availability.
You can reach Chloé directly by calling 310-317-4888, Monday through Thursday, or via email: contact@drsarahmurphy.com
Calls
Place direct calls to our primary line for prompt assistance at:
Monday – Thursday, during normal business hours.
Please note that we are closed on Fridays, weekends, and holidays.
**Emergencies should be directed to 911 or your nearest hospital.
Emails
General inquiries can be sent to contact@drsarahmurphy.com
Texts
To ensure privacy, consistency, and clarity in communication, we don’t send or accept text messages. We appreciate your understanding and encourage emails or calls for a swift response.
Patient Portal
Zuma Wellness patients with specific treatment-related concerns can use our secure patient portal for direct communication with Dr. Murphy.
Note: New health concerns since your last visit may require an in-person assessment.
How Quickly Will I See Results?
Every individual’s path to wellness is unique, shaped by various factors including the nature and duration of their health concerns, the treatment strategies we implement, and adherence to the recommended approach. While some may experience rapid shifts in their well-being, others might need more time before noticeable changes emerge. True to naturopathic principles, our approach is holistic rather than a mere symptom-relief strategy. Your health might have been on a certain trajectory for years, influenced by multiple underlying causes. Addressing these in-depth can take time, ensuring lasting and genuine recovery.
Commitment is key. A single visit is often just the beginning of our transformative journey together. We invite you to join us with an open heart, patience, and determination, as we work towards restoring your optimum health.
Financial Considerations
Our services at Zuma Wellness are cash-only. We do not accept insurance.
Unfortunately, most of our services are simply not covered by any insurance companies in California and cannot be billed.
Fees are due and payable at the time of the visit.
We currently accept Visa, MasterCard, American Express, personal checks or cash.
Rescheduling and Canceling Appointments
Patients may reschedule their appointments by calling our office directly at 310-317-4888 or by emailing us at contact@drsarahmurphy.com.
Please note that we require a 24-hour advance notice for appointment cancellation and rescheduling.
Patients who do not cancel or reschedule appointments 24 hours in advance will be charged the full price of the missed visit.
Lab Testing
Lab Results
For the best outcomes and clear communication, Dr. Murphy recommends scheduling follow-up appointments to discuss test results. If patients are unable to visit the office, results can be discussed via telehealth appointments or over the phone.
Lab Fees
Dr. Murphy is dedicated to obtaining the highest quality information for accurate diagnoses and treatments. Specimens may be sent to various labs across the country.
Please note that each lab bills separately.
Basic blood work may be billed to your insurance if desired.
*Exception – please note that Medicare does not cover orders by NMDs yet. Dr. Murphy or a team member will clarify lab payment options once the necessary labs are identified.
Medication Refills
Please monitor your medication levels closely and reach out to your preferred pharmacy a minimum of two weeks before running out.
Should a refill authorization from Dr. Murphy be necessary, the nature of the medication might require you to schedule an appointment, especially if it’s been a while since your last visit.
Supplements
At Zuma Wellness, we offer a thoughtfully curated selection of high-quality, medical-grade supplements through our Fullscript medicinary (need link) and Dr. Murphy’s online store (need link). These products are selected for their purity, potency, and clinical relevance.
While many supplements are available for purchase without a consultation, we always recommend scheduling a professional review—especially if you’re combining products, are new to supplements, or have an existing protocol. Supplement needs can shift over time, and expert guidance ensures you’re using what truly serves you.
If you choose to purchase on your own, please read all labels carefully and use your best judgment. We’re always here if questions come up or you’d like more personalized support.
